Privacy Policy

When you use our website or place an order, we may collect:

• Name
• Email address
• Phone or WhatsApp number
• Billing and delivery address
• Order and transaction details
• Information you provide when contacting us

We may also automatically collect limited technical information such as your IP address, browser type, device information and website usage data.

We may use your information to:

• Process and deliver your orders
• Process payments
• Respond to enquiries and provide customer support
• Improve our website and services
• Prevent fraud and maintain website security
• Meet our legal and regulatory obligations
• Send marketing communications where permitted by law

Payments on our website are processed securely by Stripe. Depending on the customer's device and browser, available payment methods may include debit or credit card, Apple Pay and Amazon Pay.

We do not store complete payment card details. Stripe may process payment, transaction, device and fraud-prevention information to complete and protect payments. For more information, see the Stripe Privacy Policy.

We may also share information that is necessary to provide our services with providers such as payment processors, courier and fulfilment providers, website and hosting providers, and customer-support providers.

Our website uses strictly necessary cookies and similar technologies to operate the shopping cart, remember cart contents, maintain checkout sessions, process secure payments and help prevent fraud. These technologies may be set by WordPress, WooCommerce and Stripe and are necessary to provide the shopping and checkout services you request.

We do not currently use optional analytics or advertising cookies. If this changes, we will update this policy and request consent where required.

You can delete or block cookies through your browser settings, but doing so may prevent the cart or checkout from working correctly.

We may send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

We take reasonable measures to protect your personal information from unauthorised access, loss or misuse.

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law.

Depending on the laws that apply to you, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.